The experience of a rental doesn’t start when a guest completes the check-in or end with the check-out. It begins long before and extends well beyond the stay itself. With digital tools, this process has evolved into something more flexible, secure, and efficient. For property owners, understanding which solutions exist, and how to implement them, can help minimize issues, save time, and create a more comfortable stay for every guest.

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Digital check-in

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Physical key exchanges are no longer necessary. Thanks to digital check-in y check-out systems, automated access now makes it possible to enter a property at any time. Among the most common options are smart locks, temporary access codes, and mobile app entry. These features offer a major advantage for both owners and guests, allowing arrivals to adapt more easily to each traveler’s schedule. Consider guests flying in from abroad: many arrive late at night or outside standard check-in hours, so having these types of tools greatly simplifies their arrival.

This shift doesn’t just benefit visitors, it’s also incredibly useful for hosts as they gain greater control and security over who enters and when. For instance, digital keys can be activated or deactivated in seconds, preventing duplication or loss. In addition, every guest receives a unique access code that’s valid only during their stay, further enhancing property protection.

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Identity Verification

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Renting out a property involves different types of risks, and the process of managing the check-in and check-out is only part of it. Digital fraud, such as identity theft or fake profiles on listing platforms, continues to rise. To counter this, there are now systems that verify official documents or perform facial recognition automatically and securely.

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Advances in technology have led to platforms combining artificial intelligence and biometric verification to compare the photo on an ID with a live image. Some services even include liveness detection to prevent the use of fake pictures or videos to impersonate others.

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There are also tools that validate phone numbers, email addresses, or even social profiles to add an extra layer of security. In professional settings, many property managers and owners use integrations with solutions like Arrento, which can process passports, ID cards, and residence permits in seconds. Beyond improving safety, digitalization also streamlines processes, eliminates paperwork, and ensures compliance with current regulations.

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Digital guides and guest support

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To make guests feel comfortable and supported during their stay, clear and efficient communication is essential. One of the best ways to build trust is by offering digital guides that address common questions. These materials, accessible from any device, explain everything from connecting to Wi-Fi and using appliances to understanding house rules and neighborhood guidelines. They can be presented as short videos, PDFs, or even QR codes placed throughout the property for quick access to key information.

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These guides make property management far more efficient by reducing calls, messages, and misunderstandings. They also improve guest satisfaction and project a more professional image, helping your property stand out among others in the market.

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Easy check-out

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The departure process can be just as simple as the arrival when automation is in place. Just like during the check-in, it’s possible to schedule digital key returns or receive automatic notifications when guests leave the property. This helps organize cleaning and prepare the space for the next reservation quickly, saving time and improving operations.

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It’s also useful to include a short form for guests to provide feedback or report minor issues. Gathering this information helps optimize deposit management and gives a clearer overview of property maintenance needs.

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A new way to manage

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Property management has been completely reshaped by digital innovation. Now, check-in and check-out is a straightforward, secure, and efficient process. As a manager or owner, you can modernize your guests’ experience by integrating smart locks, identity verification, and digital guides, while building greater trust at every step.

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Flexible arrival, an easy departure, and transparent communication form the foundation of effective management. Embracing these tools not only improves daily operations but also reflects a strong commitment to quality and innovation in every rental.