Once the booking request is accepted, the tenant will receive a payment link via email. They will have 24 hours to complete the payment. This link is generated through your Stripe account, so you’ll be able to verify when the payment has been made.
For now, you must have an invitation to use Arrento. Contact us through our chat and an agent will schedule a call with you to explain the tool and request the information needed to create your user account.
If you’ve forgotten your password, click "Forgot your password?" You’ll receive an email with instructions to reset it.
Click the blue circular icon at the top right of the screen. This will take you to your profile page, where you can update your personal information, including your password and language preferences.
The panel is a portal that provides a clear and organized view of the number of properties and rooms you own, as well as the different countries and cities where they are located.
No, the dashboard updates automatically when changes are made in other fields of the platform. It is not possible to modify the data directly.
"Properties" is a portal that allows you to create and access each of your properties and rooms. From here, you can manage all the details of your properties, as well as add new properties and rental units.
Click on the blue "+ADD" tab and fill in the fields with the information about the property you want to add.
In the "Properties" panel, use the filters to find the property you want to edit. Click on the name and select the edit option at the top right. Make sure to save each section before moving on to the next one to keep the changes.
Archiving a property means it will remain in your portal but won’t be visible to users. To reactivate it, simply filter for archived properties and change its status to make it visible again.
When you log into Arrento, a chatbot will appear at the bottom right of the screen to help you with any questions or issues. You can also request technical support or schedule a meeting with an agent.
To archive a property, go to the "Properties" section (represented by a house icon), find the property you want to archive, click on the three dots on the right side, and select "Archive." To delete a property, make sure it’s archived first, then filter for archived properties and select the delete option from the three dots.
On the title screen of the property, select the option to assign a reference code. This will allow you to identify the property more easily.
Select the property you want to edit, go to the calendar section, and mark the dates when the property will not be available. You can either enter the dates manually or sync an existing calendar by pasting the URL.
On the "Properties" screen, click the triangle to the left of the property name to see the list of available rooms.
A "rental unit" refers to any individual room that can be rented within a property, especially in shared properties.
After editing a room, go to the property, scroll down to the list of available rooms, select the one you want to publish, and click the gray "Enable listing for tenants" button at the top. You can choose to publish the entire property or specific rental units.
To preview a room listing, go to the "Properties" section, select the property dropdown, and click the eye icon to the right of the room.
This column shows the number of occupied rooms compared to the total available rooms within a property.
Go to the property’s edit section, select the room you want to deactivate, click the three dots on the right side, and archive it. You can later delete it permanently if needed.
In the property settings (three dots on the right side), select "Cancellation Policy." From there, you can choose between a flexible or strict policy.
In the property settings, go to the rooms section, select the room you want, and set the minimum stay requirement.
In the property settings, go to the rooms section, select the room you want, and set the deposit amount.
The "Tenants" portal allows you to view and manage tenants who have rented any of the available rooms. From here, you can review each tenant’s information and make changes by clicking on the three dots next to their name.
To create a new tenant, click on the blue "NEW" icon at the top right of the screen and fill in the fields with the tenant's information. This will allow you to register a new tenant in the system.
The "Billing Center" is a unit or department within a company responsible for managing and processing customer invoices and payments. Its main function is to issue invoices, receive payments, manage accounts, and generate financial reports.
You’ll need a CIF (tax identification code), legal identification document, tax address, IBAN, SWIFT code, and a real ownership certificate (an official document proving the ownership of a property or asset).
Yes, by clicking on the +ADD tab, you can create as many billing centers as you need.
To delete a billing center, click on the three dots to the right of the center you want to modify, select "Edit" and, at the bottom of the page, choose the "Archive" option.
It’s very simple:
Yes, for your security and the security of your tenants, you need a Stripe account to receive tenant payments.
The Rate Manager is a portal where you can manage different additional costs, such as final cleaning fees, electricity costs, etc., which can be associated with one or more rental units (rooms), regardless of the property.
To add additional costs, go to the Rate Manager, select the "Additional Cost" section, and click the blue "+ADD" button to create a new extra cost.
The "Platforms" tab is a portal that allows you to create, configure, and manage a custom API. This tool enables you to securely and efficiently integrate your data with other systems, facilitating communication between your applications and external services.
An API (Application Programming Interface) is a set of functions and procedures that allows two applications to communicate and share information and functionality. Essentially, it acts as an intermediary that facilitates data exchange between different systems.
In the Reservations tab, you can see all your bookings — both individual (simple) reservations and group reservations, including those from the different platforms you have integrated.
In the accommodation column, you’ll see which property (PROP) and room (RU) are linked to each reservation.
In the "Reservations" section, you’ll see all received requests, along with their status: pending, blocked, accepted, or canceled.
You’ll also receive an email each time one of your properties is booked, and you can filter and sort reservations to manage them more effectively.
In the Reservations panel, you’ll see all the bookings for your properties. You can accept or decline pending reservations by clicking on the three dots to the right and selecting "Accept" or "Cancel."
The "Rental Units" tab allows you to view all the rooms you manage as a property owner. From here, you can check the status of each room, including whether it’s available, booked, or inactive.
Yes, you don’t need to create each rental unit individually. You can duplicate an existing room by clicking on the three dots to the right of the rental unit you want to copy and selecting "Duplicate." You can repeat this process as many times as needed.
Filters help you quickly find the room you’re looking for. You can filter by various criteria such as location, price, whether your property is listed, and property type, making it easier to manage your rental units.
Since you are in charge of contacting the tenant, you will manage to whom you provide your data. We recommend that you only provide your data to those tenants whose application you accept.
